1. Introduction

New Era Education (“we”, “us”, or “our”) is committed to protecting the privacy of our students, their families, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at neweralearning.com.au or use our tutoring services.

2. Information We Collect

We may collect the following types of personal information:

Contact information (name, email address, phone number, postal address)
Student information (name, age, school, year level)
Enquiry and booking details submitted through our website forms
Payment information (processed securely through third-party providers)
Website usage data collected through cookies and analytics tools (Google Analytics, Meta Pixel)

3. How We Use Your Information

We use the information we collect to:

Provide and manage our tutoring services
Respond to enquiries and booking requests
Communicate with you about your child's progress
Send relevant updates about our programs and services
Improve our website and services
Comply with legal obligations

4. Cookies and Tracking

Our website uses Google Analytics 4 (GA4) and Meta Pixel to understand how visitors interact with our site. These tools use cookies and similar technologies to collect anonymous usage data. You can manage your cookie preferences through your browser settings.

5. How We Protect Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption, and we limit access to personal information to authorised staff only.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@neweralearning.com.au
Phone: (03) 8467 0773
Address: Suite 4 Level 3, 21 Cityside Dr, Mickleham VIC 3064